Job Description of Tender Support Executive

Job Title: Support Executive

Location: [Ahmedabad, Gujrat]

Job Type: Full-time

Experience : 2+ Years In The Tender Support Executive

Address: Marvel Infocomm Pvt. Ltd.
302, Shoppers Plaza 4,

Opposite BSNL Telephone Exchange,

C.G. Road, Ahmedabad – 380009,

Gujarat, India
Email : [email protected]
Contact : (phone hidden)

Salary: Upto 40K

A Support Executive in e procurement service providers is responsible for providing assistance and support to customers who are using the e-procurement platform. Their primary role is to address and resolve customer inquiries, complaints or issues related to the platform in a timely and efficient manner.

Responsibilities:

· Responding to customer inquiries and technical issues via phone, email, or other communication channels related to the e-procurement platform

· Ability to understand the customer requirement related To Tender Submission

· The customer profile should be set according to the tender in the portal

· Finding the suitable tender according to the need of the customer and submit them on the portal

· Providing support and assistance to customers to resolve their issues or problems

· Providing feedback to management to help improve products, services and customer support processes





· Maintaining a positive and skilled attitude towards customers at all times

· Keeping up to date with changes in the e-procurement platform and related industry trends

Requirements:

- Excellent communication skills, both written and verbal
- Strong technical skills, including familiarity with e-procurement software and tools
- Ability to remain calm and patient when dealing with challenging customers or situations
- Knowledge On Gem
- Strong problem-solving skills and ability to think on your feet
- Customer service experience preferred, but not required
- Basic computer skills and ability to learn new software quickly
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Ability to work independently and as part of a team

Overall, a Support Executive in e-procurement service providers plays a crucial role in maintaining a positive customer experience and ensuring customer satisfaction with the e-procurement platform. The role requires strong communication skills, technical abilities, and a customer-centric attitude.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

Experience:

- total work: 1 year (Preferred)

Work Location: Remote

📌 Tender Support (India)
🏢 Marvel Infocom/ National Tenders
📍 India