Job Summary: We are looking for a friendly, professional, and customer-focused Front Office Executive to join our team. The ideal candidate will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, answering guest inquiries, and ensuring an excellent guest experience throughout their stay.
Key Responsibilities:
Welcome guests with a warm and skilled attitude.
Perform guest check-in and check-out procedures efficiently.
Handle room reservations, cancellations, and modifications.
Answer phone calls and respond to guest inquiries promptly.
Provide information about hotel services, facilities, and local attractions.
Coordinate with Housekeeping and other departments to ensure guest satisfaction.
Handle guest complaints professionally and resolve issues promptly.
Maintain accurate guest records and process payments.
Ensure the front desk area is clean, organized,
and presentable.
Follow hotel policies and standard operating procedures.
Requirements:
Bachelor's degree or Diploma in Hotel Management or a related field.
Previous experience in a hotel front office is preferred.
Excellent communication and interpersonal skills.
Basic computer knowledge; experience with hotel PMS software is an advantage.
Strong customer service and problem-solving skills.
Ability to work flexible shifts, including weekends and holidays.
Well-groomed, professional appearance, and a positive attitude.
Benefits
Meals during duty
Uniform provided
Career growth opportunities
Training and development
Pay: ₹13,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
📌 Front Office Executive (Ernakulam)
🏢 PGS VEDANTA
📍 Ernakulam
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