A Fortune 500 India company, Sify Technologies is India’s most comprehensive ICT service & solution provider. With Cloud at the core of our solutions portfolio, Sify is focussed on the changing ICT requirements of the emerging Digital economy and the resultant demands from large, mid and small-sized businesses.
Sify’s infrastructure comprising the largest MPLS network, 10 top-of-the-line Concurrently Manageable DCs, partnership with global technology majors, vast expertise in business transformation solutions modelled on the cloud make it the first choice of start-ups, incoming Enterprises and even large Enterprises on the verge of a revamp.
More than 10000 businesses across multiple verticals have taken advantage of our unassailable trinity of Data Centers, Networks and Security services and conduct their business seamlessly from more than 1600 cities in India. Internationally, Sify has presence across North America, the United Kingdom and Singapore.
Sify, https://www.sifytechnologies.com/, Sify Technologies and www.sifytechnologies.com are registered trademarks of Sify Technologies Limited.
Job Details
Job Description
Service Desk Engineer
We are seeking a highly skilled Service Desk Engineer to join our team. The successful candidate will be responsible for providing technical support to our customers, resolving technical issues, and ensuring high levels of customer satisfaction.
Location
Location: Mumbai
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues in a timely and productive manner
- Collaborate with internal teams to resolve complex technical issues
- Document and maintain accurate records of customer interactions and issues
- Develop and maintain knowledge of company products and services
- Meet or exceed customer satisfaction targets and key performance indicators
Requirements
- 0-3 years of experience in a Service Desk or technical support role
- Strong technical knowledge of computer systems, hardware, and software
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Knowledge of ITIL (Information Technology Infrastructure Library) framework
- Knowledge of CCNA
Skills
Network
📌 Service Desk Engineer (India)
🏢 Sify
📍 India
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