Serve as the main point of contact for customer inquiries via phone, email, or chat.Issue Resolution: Investigate and resolve customer complaints promptly, ensuring a positive brand experience.Relationship Building: Proactively engage with clients to understand their needs, foster trust, and encourage long-term loyalty.Feedback Collection: Gather customer feedback and communicate insights to the management or product teams to help improve services.Record Management: Maintain accurate, up-to-date customer profiles and interaction logs using CRM (Customer Relationship Management) software.Upselling & Cross-selling: Identify opportunities to offer relevant products or upgrades to existing clients.