We are looking for a dedicated and customer-focused Customer Support Executive with a minimum of 6 months of experience in the healthcare domain. Candidates with salon industry experience will also be considered. The ideal candidate should possess strong communication skills (Vercent level 4–5 in English) and the ability to handle customer queries efficiently while maintaining a high level of professionalism.
Key Responsibilities
- Handle inbound and outbound customer interactions via calls.
- Assist customers with inquiries related to healthcare services, appointments, and general support.
- Provide accurate information and resolve customer concerns in a timely manner.
- Maintain proper documentation of customer interactions in the system.
- Coordinate with internal teams to ensure smooth issue resolution.
- Follow standard operating procedures and compliance guidelines.
- Ensure high levels of customer satisfaction and service quality.
Eligibility Criteria
- Minimum 6 months of experience in the healthcare domain (mandatory)
- Candidates with salon/customer service experience can also be considered
- Strong verbal and written communication skills (Vercent Level 4–5 in English)
Required Skills
- Excellent communication and interpersonal skills
- Active listening and problem-solving ability
- Empathy and customer-centric approach
- Time management and organizational skills
- Adaptability and willingness to learn
Preferred Qualifications
- Experience in customer service roles
- Prior experience in voice process/support roles
Work Details
- Work Location: R S Puram, Coimbatore
- Shift: Rotational (9.30 AM to 6.30 PM, 10.30 AM to 7.30 PM & 11.30 AM to 8.30 PM)
- Employment Type: Full-time
Benefits
- Market-competitive salary
- Training and development opportunities
- Career growth prospects
- Supportive work environment