- Provide first-level support for desktops, laptops, printers, scanners, and other IT peripherals.
- Resolve day-to-day hardware and software issues faced by employees.
2. System Installation & Configuration
- Install, configure, and troubleshoot operating systems such as Windows, macOS, and Linux.
- Set up and maintain standard applications, tools, and updates.
3. Network & Connectivity Support
- Diagnose and fix network-related issues including LAN, Wi-Fi, and VPN connectivity.
- Assist users with basic network access and troubleshooting.
4. User Account & Access Management
- Support email setup, user accounts, passwords, and access permissions.
- Assist with onboarding/offboarding IT activities.
5. Maintenance & Security Updates
- Perform routine system maintenance, software updates, and security patching.
- Ensure systems are running efficiently and securely.
6. Incident Documentation & Ticketing
- Log, track, and update support requests in the ticketing system.
- Maintain accurate records of issues and resolutions.
7. Escalation & Team Coordination
- Coordinate with internal IT teams or vendors for complex or escalated issues.
- Support hardware replacements and software upgrades.
8. IT Security & Compliance
- Ensure adherence to IT security policies and data protection standards.
- Promote secure computing practices among users.