Position Overview

We are looking for a warm, organised, and proactive Dental Receptionist to be the face of our practice. The ideal candidate should have excellent communication skills, a patient-first attitude, and the ability to manage the day-to-day administrative and coordination responsibilities of a busy dental clinic.

Key ResponsibilitiesPatient Coordination

- Welcome patients and ensure a pleasant experience from arrival to departure.
- Schedule, confirm, and manage patient appointments efficiently.
- Coordinate follow-up appointments and treatment schedules.
- Handle patient queries over phone, WhatsApp, email, and in person.
- Explain appointment timings, pre-operative and post-operative instructions as directed by the clinical team.
- Maintain effective communication with patients regarding treatment plans, recalls, and pending appointments.
- Ensure smooth patient flow within the clinic.

Clinical & Laboratory Coordination

- Coordinate with dental laboratories for crowns, veneers, aligners, dentures, implant components, and other laboratory work.
- Track laboratory cases to ensure timely delivery.
- Communicate case deadlines and special instructions between the dentist and laboratory technicians.
- Verify receipt and dispatch of laboratory work.

Administrative Responsibilities

- Register new patients and maintain accurate patient records.
- Maintain appointment calendars for doctors.
- Manage patient documentation and consent forms.
- Prepare invoices, receive payments, and issue receipts.
- Maintain confidentiality of patient records at all times.
- Assist in maintaining clinic reports and daily administrative records.

Communication & Customer Service

- Answer incoming phone calls professionally.
- Respond promptly to enquiries through phone, WhatsApp, email,



and social media.
- Build positive relationships with patients and ensure a high standard of customer service.
- Handle patient concerns courteously and escalate issues appropriately when required.

Inventory & Vendor Coordination

- Coordinate with suppliers regarding routine office requirements.
- Assist in maintaining adequate stock of stationery and front-office supplies.
- Coordinate deliveries and vendor visits.

General Responsibilities

- Ensure the reception area remains neat, organised, and welcoming.
- Assist doctors and clinical staff with administrative support whenever required.
- Maintain professionalism, punctuality, and a positive attitude.
- Work collaboratively with the entire clinic team to provide an exceptional patient experience.

Desired Skills & Qualifications

- Graduate preferred.
- Previous experience in a dental clinic or healthcare setting is preferred but not mandatory.
- Excellent verbal and written communication skills in English and local language(s).
- Strong organisational and multitasking abilities.
- Good computer skills (Microsoft Office, email, WhatsApp, and practice management software).
- Ability to work calmly under pressure and prioritise tasks effectively.
- Pleasant personality with a patient-centric approach.
- High attention to detail and strong follow-up skills.

What We’re Looking For

The ideal candidate is someone who:

- Is friendly, empathetic, and qualified.
- Enjoys interacting with people.
- Is highly organised and dependable.
- Has excellent follow-up and coordination skills.
- Can independently manage multiple responsibilities.
- Takes ownership of patient satisfaction and clinic efficiency.
- Maintains strict confidentiality and professionalism.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Dental Receptionist (India)
🏢 Quintessence Dental
📍 India