We are looking for a proactive and detail-oriented IT Support Executive to join our IT team as a Level 1 support resource. You will be the first point of contact for all IT-related issues raised by employees on the ground — ensuring timely resolution, accurate asset tracking, and a seamless day-to-day technology experience across the office.
Key Responsibilities
Hardware & Floor Support
- Provide L1 on-site hardware support for desktops, laptops, printers, and peripherals
- Diagnose and resolve hardware issues raised by employees on the floor
- Coordinate with vendors or L2 team for issues beyond L1 resolution scope
- Ensure all hardware is functional and properly set up at employee workstations
Asset Management
- Maintain accurate records of all IT assets including laptops, accessories, and peripherals
- Handle asset assignment for new joiners and recovery during employee exits
- Track and document damages, repairs, and replacements
- Conduct periodic physical audits to reconcile the asset inventory
Networking & Connectivity
- Troubleshoot and resolve basic network and internet connectivity issues
- Support LAN and Wi-Fi access for employees and flag recurring issues to L2
- Coordinate with ISPs or network teams for outage resolution
- Assist with basic network configuration and access setup for new users
Ticket Management
- Log, track, respond to, and close all L1 support tickets within defined SLAs
- Ensure all tickets are updated with resolution notes before closure
- Escalate unresolved tickets to L2 within the stipulated timeframe
- Maintain a clean and up-to-date ticket queue at all times
Requirements
Qualifications & Experience
- Bachelor's degree in IT, Computer Science, or a related field
- 0–2 years of experience in IT support or helpdesk roles
- Familiarity with Windows OS environments
- Basic understanding of networking concepts (LAN, Wi-Fi, TCP/IP)
- Experience with ticketing tools such as Freshservice, Jira, or Zendesk is a plus
Skills & Competencies
- Strong troubleshooting and problem-solving ability
- Good communication and interpersonal skills
- Ability to manage multiple requests simultaneously
- High attention to detail for asset tracking and documentation
- Willingness to work in office and provide floor support
📌 IT Support Executive (India)
🏢 Insure Pro 2.0
📍 India
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