*Position:* Quality Head

*Location:* Gurugram

*Industry:* Automotive Electronics Manufacturing

*Preferred Industry:* Automotive Electronics Manufacturing (Mandatory)

## Key Responsibilities

### 1. Customer Quality (OEM Customers)

* Lead customer quality management for OEM customers.

* Handle customer complaints using structured problem-solving methodologies (8D, 5 Why, Fishbone, CAPA).

* Drive complaint closure within agreed timelines.

* Conduct customer visits and quality reviews.

* Improve customer satisfaction through preventive quality initiatives.

2. Process Quality / Line Quality

* Ensure quality assurance across all manufacturing processes.

* Monitor in-process quality parameters and reduce defects.

* Lead process audits and implement corrective and preventive actions.

* Improve First Pass Yield (FPY), reduce rejection and rework.

* Ensure adherence to Control Plans, SOPs, PFMEA, and Process Flow.

3. Incoming Quality Control (IQC) & Supplier Quality

* Lead IQC activities for incoming materials and electronic components.

* Develop and monitor supplier quality performance.

* Conduct supplier audits and supplier process capability assessments.

* Drive supplier corrective actions and continuous improvement.

* Manage supplier quality issues and coordinate with procurement and engineering teams.

4. Quality Systems & Compliance

* Ensure compliance with *IATF 16949, ISO 9001*, and other applicable quality standards.

* Lead Internal Audits, External Audits, Customer Audits, and Certification Audits.

* Maintain quality documentation and ensure compliance with customer-specific requirements.

* Drive CAPA implementation and continual improvement initiatives.

5. Supplier Issue Management

* Review and resolve supplier quality concerns.

* Conduct supplier quality review meetings.





* Develop supplier improvement plans.

* Ensure timely closure of supplier non-conformities.

6. Team Leadership

* Lead and mentor the Quality, IQC, Process Quality, and Supplier Quality teams.

* Define departmental KPIs and monitor performance.

* Build a culture of quality and continuous improvement.

Required Skills

* Strong knowledge of Automotive Quality Systems.

* Customer Complaint Handling (OEM).

* Supplier Quality Management.

* Process Quality & Manufacturing Quality.

* Incoming Quality Control (IQC).

* Root Cause Analysis (8D, 5 Why, Fishbone, CAPA).

* APQP, PPAP, FMEA, SPC, MSA, Control Plan.

* Internal & External Audits.

* Strong analytical and leadership skills.

* Excellent communication and stakeholder management.

Qualifications

* B.E./B.Tech in Electronics, Electrical, Mechanical, Industrial Engineering, or equivalent.

* Quality certifications such as Lead Auditor (IATF/ISO), Six Sigma Green Belt/Black Belt are preferred.

Experience

* *20–25 years* of experience in Automotive Electronics Manufacturing.

* Minimum *5 years in a leadership role* managing Quality functions.

* Experience handling OEM customers and automotive quality requirements is mandatory.

Mandatory Requirements

* Automotive Electronics Manufacturing experience only.

* Experience with OEM customers.

* Expertise in Customer Complaints Management.

* Strong Process Quality and Line Quality experience.

* Hands-on IQC and Supplier Quality management.

* Experience handling Supplier Quality Issues.

* Must have worked in an *IATF 16949 and ISO-certified organization*.

* Robust knowledge of APQP, PPAP, FMEA, SPC, MSA, and CAPA.

* Experience leading customer, supplier, and certification audits.

Pay: ₹1,500,000.00 - ₹3,000,000.00 per month

Work Location: In person

📌 Quality Head (India)
🏢 Shreem Talent Bridge
📍 India