Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : AI Agents & Workflow Integration
Positive to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Builds and operationalizes agentic AI use cases that reduce toil and improve SRE outcomes. Translates architecture into working Copilot agents, AI workflows, and integrations used by operations teams.
Key responsibilities
Develop Copilot Studio agents for incident, change,



and ops workflows
Implement RAG based intelligence using enterprise data sources
Integrate agents with ServiceNow, monitoring, and automation tools
Test, harden, and deploy agents into production environments
Add telemetry, guardrails, and fallback logic for reliability
Required skills
Copilot Studio (topics, actions, connectors, tool invocation)
Microsoft Foundry / Azure AI (LLMs, RAG, embeddings)
Prompt engineering & agent behavior tuning
Python for backend logic and integrations
REST APIs, JSON, authentication patterns
ServiceNow APIs and workflow awareness
CI/CD basics, logging, monitoring, and failure handling

Additional Information:

- The candidate should have minimum 7.5 years of experience in AI Agents & Workflow Integration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru