Title: Production Support Engineer

Department: BASE24

Employment type: Permanent

Location: Bengaluru

About us:

Concerto Software & Systems Pvt. Ltd. is a Mumbai-based IT company specializing in innovative software solutions for electronic payment systems in the banking and financial services sector since 2008. Promoted by experienced technocrats, Concerto focuses on EFT systems, card transaction processing, and switching applications.

As an accredited ACI Worldwide Services Partner, Concerto has successfully delivered projects on BASE24, BASE24-eps, PRM, CGW, and more across India and overseas. Our solutions enhance delivery channels, enable faster transaction processing, and support settlement for major banks and payment service providers.

With a presence in 20+ countries and a client base of 60+ financial institutions, Concerto continues to serve leading banks across Asia, the Middle East, Europe, and Africa.

Major Responsibility as part of this Role

- Independently execute support-related tasks for BASE24 systems
- Monitor ATM/POS transactions and ensure smooth functionality
- Perform ATM addition, configuration, and status monitoring
- Troubleshoot and resolve production issues in BASE24 systems
- Simulate issues and provide timely resolution
- Execute and review installation plans (PROD/Non-PROD)
- Perform startup/shutdown activities of Tandem systems
- Coordinate deployments and releases
- Provide telephonic support to branches, customers, and vendors
- Push downloads and updates to ATMs
- Ensure adherence to SLA and escalation matrix
- Maintain proper documentation and reporting

Primary Skills

- Solid understanding of ATM & POS functionality
- Knowledge of Transaction Switching systems




- Hands-on experience with BASE24 (mandatory for L2)

Technical expertise in:

- SQL, UNIX, Java
- Payment Switching & Production Support
- ATM/POS/Host/Interface Configuration
- Pathway Configuration & Utilities
- ENFORM, SCF, FUP, MACROs, EMSPERUS, SPOOLCOM, BATCHCOM
- ENSCRIBE & SQL Database
- ISO8583, AS2805, VISA, MasterCard & RuPay Messaging
- TSS, Prognosis, PRM Tools
- L1, L2 & L3 Support
- Strong Analytical, Problem-Solving & Stakeholder Management Skills

Secondary Skills- Desired Skills

- Good communication skills (verbal & written)
- Ability to coordinate with team members
- Strong stakeholder management skills
- Ability to work under pressure in a production environment
- L1, L2 & L3 Support

Academic Qualification:

· B.Sc. (IT),BCA, MCA,BCS, B.E./B.Tech (Computer Science or IT Mandetory)

Preferred Industry Background

- Payments Industry
- Application Monitoring / Production Support

Location & Work Environment

- Work in a 24x7 rotational shift and 6 days working production support environment (if applicable)
- Willingness to relocate to Bengaluru
- Open for 2-3 Years of Training Agreement

Why Join Us

- Opportunity to work in banking & payments domain
- Exposure to critical transaction systems (ATM/POS)
- Growth in production support & BASE24 expertise

What We Offer:

- Competitive Salary
- Annual Performance Bonus / Incentives
- Health Insurance
- Compensatory Offs for Extra Working Hours
- Team Outings & Annual Events
- Festival Celebrations
- Employee Referral Program

Interested candidates, please share your updated CVs to [email protected]

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Production Support Engineer (Bengaluru)
🏢 Concerto Software and Systems
📍 Bengaluru