Track Manager (Support & Operations) (India)

Track Manager (Support & Operations) (India)

31 Jul
|
HCLTech
|
India

31 Jul

HCLTech

India

Noida, Uttar Pradesh
Job Summary

Active Directory Administration

Administer and support Microsoft Active Directory infrastructure.

Manage user, group, computer, and organizational unit (OU) administration.

Perform user lifecycle management (Joiner, Mover, Leaver processes).

Create and maintain Group Policies (GPOs).

Manage Active Directory replication and directory health monitoring.

Perform account audits and directory clean-up activities.

Support troubleshooting of authentication and directory-related issues.

Microsoft Entra ID (Azure AD) Administration

Manage Microsoft Entra ID tenant administration.

Support identity synchronization and hybrid identity operations.

Administer Conditional Access Policies.

Manage Azure AD Connect synchronization health.

Support Self-Service Password Reset (SSPR).

Troubleshoot authentication and synchronization failures.

Support identity governance initiatives.

Identity & Access Management

Provision, modify, and deprovision user access.

Manage role-based access controls (RBAC).

Handle access requests and approvals in accordance with organization policies.

Manage privileged account administration.

Support access certification and review exercises.

Ensure compliance with segregation of duties requirements.

Key Responsibilities

The L2 Active Directory Engineer will be responsible for supporting and administering enterprise Identity and Access Management (IAM) services, Active Directory, Microsoft Entra ID (Azure AD), user provisioning, access management, authentication services,



and directory infrastructure operations.

The role will serve as the escalation point from Service Desk and Deskside teams for identity-related incidents, service requests, and operational activities while ensuring compliance with security standards, audit requirements, and operational service levels.

As defined within the SOW, the engineer will support account management, password management, access provisioning, and directory services operations across the enterprise workplace.

Skill Requirements

Primary Skills

Microsoft Active Directory

Microsoft Entra ID (Azure AD)

Azure AD Connect

Group Policy Administration

LDAP & Authentication Services

DNS & DHCP Fundamentals

Identity & Access Management (IAM)

User Lifecycle Management (JML)

Microsoft Windows Server Administration

Multi-Factor Authentication (MFA)

Other Requirements

Qualifications Bachelor's Degree in Computer Science, Information Technology, or related discipline. Microsoft Identity and Access related certifications preferred. Azure Administrator or Identity-related certifications preferred. 5+ years of experience supporting enterprise Active Directory environments. Identity & Access Management Provision, modify, and deprovision user access. Manage role-based access controls (RBAC). Handle access requests and approvals in accordance with organization policies.

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📌 Track Manager (Support & Operations) (India)
🏢 HCLTech
📍 India

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