Salary: 3.3 LPA
Process: Voice Process – Technical Support
Benefits: Both-Side Cab Facility / Travel Allowance (TA)
Shift: Rotational Shifts
Who We're Looking For
✔ Graduate Freshers are welcome to apply
✔ Excellent verbal communication skills in English
✔ Basic technical knowledge of computers, internet, and operating systems
✔ Strong problem-solving and troubleshooting skills
✔ Customer-focused attitude with a willingness to learn
✔ Ability to work in rotational shifts
✔ Immediate joiners preferred
Key Responsibilities
- Provide technical support to customers over voice calls.
- Diagnose and resolve basic technical issues related to hardware, software, and connectivity.
- Guide customers through troubleshooting steps in a clear and professional manner.
- Document customer interactions and maintain accurate case records.
- Escalate unresolved technical issues to the appropriate support teams.
- Ensure a high level of customer satisfaction while meeting quality and productivity targets.