This role is responsible for monitoring the performance and availability of the (Web and Mobile application) for our client as per predefined frequency. The role shall drive this through the testing management and providing feedback to development on what needs improvement in order to produce top-quality software programs that meet customer expectations.
Key Deliverables (Key Result Areas):
- Monitoring SLA and Highlight if any SLA Miss.,
- Tracking and Reporting Defects
- Collaboration
- Support Function
- Interaction with stakeholders
- Multitasking
- Attention to Detail
- Familiarity
Key Responsibilities (Job Description):
-
Monitoring SLA and Highlight if any SLA Miss: QA Engineer will need to monitor the availability of web and mobile applications and report any issues or SLA Missed to relevant stakeholders.
- Tracking and Reporting Defects: Conducting Quality Assurance (QA) tests and inspections to identify defects or errors.
- Collaboration: Creating and implementing quality control procedures and standards. Collaborating with cross-functional teams to address and resolve quality issues.
Developing and maintaining documentation for QA processes and procedures.
- Support Function: Providing training and support to team members to improve overall quality performance. Staying updated with industry best practices and emerging trends in quality management. This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities
- Interaction with stakeholders: Proactive and prompt communication with internal stakeholders to resolve their queries quickly and accurately.
- Multitasking: Job demands multi-tasking with good Analytical, Logical Reasoning Skills with Smart and quick thinking.
- Attention to Detail: Strong attention to detail and analytical skills. Proficiency in quality assurance methodologies and tools.
- Familiarity: Familiarity with relevant regulations and compliance standards (if applicable to the industry).
nKey Performance Measures and KPIs:
- Highlight the challenges faced in monitoring their respective applications to the immediate
next level and working towards its closure.
- Analysing data and generating reports to track and report on quality metrics.
- Conducting root cause analysis for quality problems and suggesting corrective actions.
Key Decision Pointers (capture any decision-making authority, if any)
- This role is an individual contributor and providing the inputs for further decision making.
-
Behavioural/Soft Skills
- Effective communication skills and ability to articulate properly
- Should be confident have good Communication, Analytical & Logical reasoning skills.
- Skills with Smart and Quick Thinking with Positive Pace.
- Should be flexible with rotational shifts and week offs
- Candidate should be open to travel anywhere in Mumbai
- Outstation candidates should be open for relocation nearby to Navi Mumbai.