Dynemix India Engg. Pvt. Ltd. is looking for an experienced and proactive Service Manager to lead our after-sales service operations for Material Handling Equipment, Construction Equipment, and Turnkey Industrial Projects. The candidate will be responsible for installation, commissioning, preventive maintenance, breakdown support, customer satisfaction, and service team management across India and overseas projects.

Key Responsibilities

- Lead and manage the service engineering team.
- Plan and execute installation & commissioning of equipment at customer sites.
- Handle preventive maintenance and emergency breakdown services.
- Provide technical support for conveyors, pneumatic conveying systems, dust collectors, silos, rollers, concrete placers, and other industrial equipment.
- Coordinate with Production, Design, Purchase, and Sales departments for smooth project execution.
- Prepare service schedules and allocate engineers efficiently.
- Visit customer sites to resolve technical issues.
- Ensure timely closure of service complaints.
- Maintain service reports, installation reports, warranty records, and AMC documentation.
- Handle spare parts planning and inventory.
- Conduct root cause analysis (RCA) and implement corrective actions.
- Train customers and service engineers on equipment operation and maintenance.
- Ensure compliance with safety standards and company SOPs.
- Maintain high customer satisfaction and develop long-term customer relationships.

Required Qualifications

- Diploma / B.E. / B.Tech in Mechanical Engineering or Electrical Engineering.
- Experience in Industrial Machinery, Material Handling Equipment,



Construction Equipment, Cement Plant Equipment, or Process Equipment.

Experience

- 5–10 Years in Service, Installation & Commissioning.
- Minimum 2–3 years in a leadership or Service Manager role preferred.

Technical Skills

- Installation & Commissioning
- Mechanical & Electrical Troubleshooting
- Hydraulic & Pneumatic Systems
- Material Handling Equipment
- Construction Equipment
- Reading Mechanical & Electrical Drawings
- Root Cause Analysis (RCA)
- Preventive & Breakdown Maintenance
- ERP / Service Report Documentation
- MS Excel & MS Office

Soft Skills

- Robust Leadership
- Team Management
- Customer Relationship Management
- Excellent Communication Skills
- Problem Solving
- Planning & Coordination
- Decision Making
- Time Management

Travel Requirement

- Willing to travel extensively across India and overseas for installation, commissioning, and customer support.

Preferred Industry

- Material Handling Equipment
- Bulk Material Handling
- Construction Equipment
- Cement Industry
- Chemical Industry
- Power Plants
- Steel Industry
- Food Processing Equipment
- Industrial Machinery Manufacturers

Key Performance Indicators (KPIs)

- Installation completed within committed timelines.
- Service complaint response time.
- First-time fix rate.
- Customer satisfaction score.
- Warranty claim reduction.
- Preventive maintenance compliance.
- Spare parts availability.
- Service revenue through AMC & spare sales.

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Service Manager (India)
🏢 Dynemix India Engg.
📍 India