Job Title: IIB BUS TECHNICAL LEAD L1
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 5/6/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

IIB BUS technical lead
Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

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JD below: Strong experience in IBM Middleware technology - IBM Integration Bus

Positive exposure of MQ tool, queues and how queues are configured in MQ cluster
Good knowledge on IBM DB2 and in SQL queries
Requires both development and support experience on the above technology.
Hands on experience in creating message flows, integrating services, nodes, routing, transformation, ESQL language and debugging
Clear understanding of HTTP/SOAP web services
Basic knowledge of IIB Admin skills to run MQSI commands
Strong Analytical Skill and Communication Skills
Technically lead and groom juniors or other team members
Exposure to tools like RFHUtil, Putty, WinSCP
Experience in Unix, GitBash, Jenkins, Docker, and Nexus is added advantage.




Experience gained working in Agile environment and well versed in Agile Scrum, Kanban and Scaled Frameworks. Hands on experience in Agile delivery working in Sprint teams.
Experience working in JIRA, Confluence.
Prior experience in Application migration will be an added advantage.
Should have experience in Microservices.
Knowledge on Banking domain is an added advantage.
Good to have ACE experience (App Connect Enterprise)
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Handle technical escalations through effective diagnosis and troubleshooting of client queries
Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
If unable to resolve the issues, timely escalate the issues to TA & SES
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
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Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Mentor and guide Production Specialists on improving technical knowledge
Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
Develop and conduct trainings (Triages) within products for production specialist as per target
Inform client about the triages being conducted
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Identify and document most common problems and recommend appropriate resolutions to the team
Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

Mandatory Skills: IBM Integration Bus (IIB) .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 IIB BUS TECHNICAL LEAD (India)
🏢 Wipro
📍 India