Job Summary

The Assistant Workshop Manager supports the Workshop Manager in the day-to-day running of the service workshop — overseeing technicians, ensuring quality repairs, managing job card flow, and maintaining customer satisfaction. The role acts as a bridge between the shop floor and management, ensuring productivity, quality, and safety targets are met.

Key Responsibilities

1. Workshop Operations

- Supervise daily workshop activities — vehicle intake, job allocation, repair progress, and timely closure.

- Monitor bay utilization and technician productivity to minimize vehicle turnaround time (TAT).

- Ensure proper use of tools, equipment, and diagnostic machines by technicians.

2. Manpower Management

- Allocate jobs to technicians/mechanics based on skill level and job complexity.

- Monitor attendance, discipline, and productivity of workshop staff.

- Support training and skill development of junior technicians and apprentices.

3. Quality & Compliance

- Conduct quality checks on repaired/serviced vehicles before handover.

- Ensure adherence to OEM (e.g., Ashok Leyland) service standards and safety protocols.

- Reduce comebacks/rework through proper root-cause diagnosis and quality control.

4. Customer Service Support

- Coordinate with service advisors to address customer complaints and escalations.

- Provide technical explanations to customers on repairs, delays, or additional work required.

- Support in vehicle delivery and PDI (pre-delivery inspection) processes.

5.



Spare Parts & Inventory Coordination

- Coordinate with spares department for timely availability of parts for jobs in progress.

- Minimize vehicle downtime due to parts unavailability.

- Assist in monitoring quick-moving/slow-moving parts consumption trends.

6. Reporting & Documentation

- Maintain job card records, warranty claims, and service history documentation.

- Assist in preparing daily/weekly workshop performance reports (TAT, revenue, productivity, comebacks).

- Support Workshop Manager in audits (OEM audits, ISO, safety audits).

7. Safety & Housekeeping

- Ensure workshop safety norms (PPE usage, fire safety, hazardous waste disposal) are followed.

- Maintain 5S/housekeeping standards on the shop floor.

Skills & Qualifications

- Education: Diploma/Degree in Automobile, Mechanical Engineering, or ITI with relevant experience.

- Experience: 3–6 years in a commercial vehicle workshop, with at least 1–2 years in a supervisory role.

- Technical Skills: Strong knowledge of CV systems (engine, transmission, brakes, electricals), diagnostic tools, and OEM service standards.

- Managerial Skills: Team handling, job scheduling, conflict resolution, basic P&L;/productivity understanding.

- Soft Skills: Communication, customer handling, problem-solving, and leadership.

- Computer Skills: Familiarity with DMS/ERP software for job card and reporting management.

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Assistant Workshop Manager (Chikhli)
🏢 Maroon Autotech
📍 Chikhli