JOB DESCRIPTIONJob Purpose

"This position is open with Bajaj Finance ltd."

Duties and Responsibilities

- To ensure SLA delivery for each process
- To ensure quality of files processed by the Operations team are within the specified guidelines
- Achieve service to sales numbers
- To ensure all cash management services at the branch are delivered
- Achieve service-related TAT & specific deliverables like generating tokens, FTR, TAT etc.
- Data analysis & sharing of best practices with team
- Ensuring implementation of policies & processes
- Coordination with various HO / cross-functional departments & providing feedback
- Recruiting and manpower forecast & planning
- Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction
- Vendor management (CPV Agencies)
- Ensuring compliance & integrity within the area/region




- To support all new initiatives & functional projects of the function

Required Qualifications and Experience

- Should have 2-4 years of experience, and minimum 1 year managing branch operations
- Should be a post graduate preferably
- Should have a cooperative work style to engage with peers & colleagues across the company.
- Should have excellent communication skills along with strong presentation and data analytics skills.
- Self-motivated and a self-starter

Locations

- Job Level: GB01
- Job Title: Senior Executive - Operations and Service, Consumer Branch Operations, Zone 6 Direct Cashier & Service
- Job Location Country: India
- State: Madhya Pradesh
- Region: North
- City: Sagar MP
- Location Name: Garhakota MP
- Tier: Tier 4

📌 Senior Executive - Operations and Servic... (Sagar)
🏢 Bajaj FinServ
📍 Sagar