Posted Date: 30 Jul 2026

Function/Business Area: Others

Location: Hyderabad

Job ResponsibilitiesOverall Job Mandate

1. Establish Service infra and network at JC/JP level.
2. Ensure Home Connect and Home Assist are carried out within quality and SLAs.
3. Drive productivity of Home Care technicians.
4. Replicate best practices - bring about healthy competition for WIN WIN situation in service delivery.

Key Responsibilities

1. End to End customer life management: Connect, Solution offering, Care.
2. Execute Home Care processes and plans (Plan Vs Actual).
3. Field Service readiness for Home Connect Care at JC/ JP (Manpower, Tools, Equipment's, Training & Validation, uniform).
4. Ownership Approach in Team: Proactive Working, solution mindset, System based working.
5. Field Visit to check the pulse of installation Quality and adherence to Working Guidelines.
6.



Support to JC team for ensuring smooth functioning of operations - materials / consumables.
7. Cross-function collaboration to ensure seamless execution of home care operations.
8. Escalation Management: Analyze customer issues and initiating corrective action leading to inputs for Training module enhancement.
9. Ensure manpower movement across JC for optimum utilization of resources.
10. Market Intelligence / Competition Benchmarking.

Education Requirement

BE/ B.tech /MBA

Experience Requirement

10 - 12 years

Skills & Competencies

1. Large Team Handling capability.
2. Service Acumen.
3. Local Area Knowledge.
4. High Networking skills.
5. Influencing ability.

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Location Map: Hyderabad

📌 State Home Connect & Care Lead ( 86625933 ) (Secunderabad)
🏢 Reliance Jio Infocomm
📍 Secunderabad