Telecaller - Associate

Location: Mumbai, Maharashtra
Business: Lending Collections
Employment Type: Full-time Employment
Work Environment: On-site

Job Role: TelecallerJob Location:

Goregaon, Mumbai

Education:

Graduation

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Team:

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the Role:

They will be responsible for collection targets of the assigned branches. They will be required to meet the target of the assigned product. Follow the legal guidelines for collection agencies & in-house collections.

Expectations/Requirements:

1. To achieve collection targets of the respective branch assigned.
2. Meeting the target on the product assigned for collections.
3. Ensuring legal guidelines are complied with for the entire collection structure in letter and spirit.
4. Ensure that the collection agencies and in-house collectors adhere to the legal guidelines provided by the law in force.
5. Ensure adherence to the Code of Conduct.
6.



Continuously monitoring collection agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Superpowers/Skills that will help you succeed in this role:

1. More than 1 year of relevant experience in a collections role.
2. Excellent communication skills.
3. Negotiation skills - strong bias for driving results in a high-performance environment.
4. Robust relationship and leadership skills.
5. Working knowledge of computers.
6. Growth mindset.
7. Demonstrated success and achievement orientation.
8. Willingness to experiment and improve continuously.

Why Join Us:

1. A collaborative output-driven program that brings cohesiveness across businesses through technology.
2. Improve the average revenue per use by increasing the cross-sell opportunities.
3. A solid 360-degree feedback from your peer teams on your support of their goals.
4. Respect, that is earned, not demanded, from your peers and manager.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Paytm - Tele caller - Associate (Mumbai)
🏢 Paytm
📍 Mumbai