Posted Date: 30 Jul 2026
Function/Business Area: Customer Service
Location: Mumbai

Job Responsibilities

1. Manage all MCPE and SDWAN related service escalations
2. Proactively monitor and intervene in all SRs / complaints
3. Ensure timely resolution of complaints
4. Manage and take timely corrective action for all logical and configuration related issues
5. Ascertain SDWAN and MCPE configuration optimization
6. Draft and share RCA/F for all escalations and customer requests
7. Coordinate and timely follow up with respective stakeholders
8. Comply with team roster and occupancy on day to day basis

Education Requirement

B.Tech (CCIE / SDWAN, Managed Services Expert / Ent CCNP Certification preferred)

Experience Requirement

3 - 7 Years

Skills & Competencies

1. Knowledge and configuration skills of MCPE and SDWAN Service
2. Analytical skills
3. Communication skills
4. Service and customer orientation
5. Technical expertise
6. Understanding of Telecom and Technical Products

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📌 MCPE SDWAN Service DeskSupport Eng ( 86619483 ) (Mumbai)
🏢 Reliance Jio Infocomm
📍 Mumbai