Scope:

- Deliver flawless application support to Blue Yonder customers by resolving complex solution issues.
- Drive resolution of escalated and complex solution issues in collaboration with multiple Blue Yonder and customer stakeholders.
- Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and industry domain.
- Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption, and adoption of the service.

Our Current Technical Environment:

Demonstrates strong technical expertise as required to support concerned solution, for e.g.,

- DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
- Troubleshooting Application issues

Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:

- To monitor application health and to investigate application issues.
- To analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues.

What You'll Do:

Delivers excellent customer experience by:

- Understanding customer raised issues and take appropriate actions to resolve the same - Cloud /SaaS
- Reviewing the product source code or design document as necessary
- Owning and resolving all cases for global customers, adhering to defined SLA's
- Documenting learnings and creating knowledge articles for repeated cases
- Replicating and maintaining customer environments
- Maintaining knowledge of customer solution and customization
- Demonstrating a sense of urgency and swiftness with all customer interactions




- Acting as Techno-functional POC for all cases and ensuring timely triage and assignment
- Utilizing instant messenger and other tools to collaborate globally
- Working in shifts and being flexible with the timings
- Meeting organization and team level goals
- Improving Customer Satisfaction by providing quality and timely solutions to reported issues and following up until case closure
- Identifying areas of improvement and scope of automation on routine tasks or activities
- Helping in meeting team level goals and being a team player

What We Are Looking For:

- Bachelor's degree (STEM preferred) and minimum 4 to 6 years.
- Strong DBMS (ex: SQL, Oracle) skill set with at least 4 years hands-on.
- Good communication and strong analytical skills.
- Person with prior support experience with fair knowledge on handling issues within SLA's.
- Preferably Blue Yonder TMS knowledge, else basic Supply Chain domain experience.
- Person who can communicate flawlessly with Customers and other stakeholders.
- Possess strong techno-functional expertise.
- Tech savvy, able to adapt to any technology faster.
- Experience with diverse tools such as AppD & Splunk, SNOW.
- Good team player.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Locations

IND - Coimbatore (708)

📌 Support Engineer 2 - BY TMS/Transportation Management (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore