We are seeking passionate and driven individuals to join our team as Product Support Intern . In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the chance for you!
Key Responsibilities:
- Customer Support: Provide top-notch product support to customers over the phone. Your focus will be on delivering exceptional service, ensuring that every interaction leaves a positive impression.
- Technical Monitoring: Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.
- Problem Solving:
Assess and troubleshoot products or service-related issues, ensuring timely and efficient resolution.
- Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.
What We’re Looking For:
- Strong Communicator: Excellent verbal and written communication skills are essential to thrive in this role.
- Analytical Thinker: A natural problem solver with a knack for troubleshooting and thinking outside the box.
- Tech-Knowledge: Comfortable with basic technical concepts and eager to learn.
📌 Contractor-IN (Pune)
🏢 Veradigm
📍 Pune
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