Role: Customer Relationship Management

Role

- A Customer relationship management specialist managing company CRM software which company uses to manage and analyze customer interactions and data to maximize the efficiency of CRM team with proper implementation of coordination and process within the service team.

Required Skills

1. Technology skill in CRM software.

2. Analytical and data driven.

3. Develop customer relationship.

4. Dealing with complaints & Feedback.

5. Ability to work well with a team.

6. Problem solving aptitude.

7. Ability to develop CRM Plans.

8. Cold Calling*

Responsibility Deliverable

1. Collecting and analyzing customer data.

2. Using CRM system to manage relationship.

3. Developing new ways to meet customer’s need handling Customer complaints

4. Develop new scheme to attract new customer

5. Customers feedback on review sites.

6. Collaborating with sales service and customer service to improve the customer experience.

7. Manage the tasks and schedule for all planning ,



mailing analysis and forcasting

8. Stock keeping of our inventory

9. Via cold calling, collect customer requirement and prepare reports

10. After Spares sales target

11. Local Visit for purchase of items*

Educational & Experience Skill

. Education has to be B. Tech/Diploma in Mechanical and above .

. Experience in Back End operations / CRM shall be given preference.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Perks:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Application Question(s):

- Do you have a Bike and valid Driving License ?
- Do you have a experience in Back End operations or in CRM Support ?
- Are you comfortable in our salary criteria ?
- How many years of experience do you have in CRM/Back end operations ?

Work Location: In person

📌 CRM Executive (Patna)
🏢 Bhushan International
📍 Patna