Sense is transforming the way companies hire with AI-powered technology designed to bring unprecedented speed, precision, and personalization to every step of the recruiting process. Our mission is to reimagine how organizations engage with talent—creating faster, smarter, and more human experiences for employers, recruiters, and job seekers alike.
Founded in 2015, Sense is a high-growth HR Tech SaaS company serving over 1,000 customers worldwide. With 250+ team members and backing from Google Ventures, SoftBank, Accel, and Avataar Ventures, we’ve scaled rapidly and continue to lead innovation in talent engagement and automation.
Our diverse and collaborative team is tackling one of the most universal challenges in the workforce—helping people find meaningful work faster. At Sense, you’ll have the prospect to shape innovative AI solutions that are changing how the world hires, impacting millions of careers globally. Join us in building the future of hiring.
Job Description
Qualifications
- Bachelor's Degree or equivalent experience.
- Familiarity with our industry is a plus
- 2+ years of work experience,
including experience in a technical
customer-facing role is a must.
- You’ll need to have amazing troubleshooting and logic skills since you’ll be working
to diagnose customer problems, obtain results and then provide solutions. Our
customers can't figure the problem out and that's why they are contacting us. They
expect us to be able to figure it out - and we expect you to be able to figure it out.
- Respond to customer queries in a timely and accurate way, via email support.
- Strong customer presence
- Passionate and proactive: a driven, self-starter who can work independently and as
part of a team.
- Outstanding verbal and written communication skills.
- Superior organizational and time management skills; excellent attention to detail.
Ability to be flexible and adapt quickly in a fast-paced, start-up environment.
EXPERTISE AND QUALIFICATIONS
Previous support experience in a SaaS environment.
- Experience within recruiting or staffing space is a plus
- Experience of working on Zendesk and Jira is a plus.
📌 Technical Support Representative (Bengaluru)
🏢 Sense Talent Labs
📍 Bengaluru
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