Overview:
We are looking for result-oriented professionals to join our Global Chat Support team!
This role perfectly balances premium service with strategic upselling.
Key Responsibilities:
Customer Engagement: Provide high-quality chat support & resolve telecom inquiries.
Revenue Growth: Identify upselling opportunities to meet sales targets & KPIs.
CXS, FCR, AHT
Candidate Profile:
Education: Graduate (2020+ pass-outs only; no active backlogs).
Applicants are required to have a full 15-year educational background, specifically following the 10+2+3 format. This includes successful completion of Secondary, Higher Secondary, and a 3-year Bachelor's degree.
Experience: 0–3 years in Chat Support or Sales (Telecom Billing preferred).
Skills: Exceptional written English, persuasion, & multitasking abilities. ✍️
📌 Process Associate - Technical Chat (India)
🏢 Prodapt
📍 India
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