Posted Date: 21 Jan 2026
Function/Business Area: Business Operations
Location: Mumbai
Job Responsibilities
1. To set direction, lead and coordinate with diverse portfolios such as sales, network and support teams to come together seamlessly to ensure the deliverance of the final product/service offering to customers.
2. An analytical and systems efficient candidate with capability to resolve the issues in time and reduce their impact on the daily operations for smooth functioning of the JC.
3. Assist the State Business Head in review of overall business operations by developing effective project planning procedures.
4. SPOC for all aspects pertaining to platforms and dashboards for a State.
5. Proficiency in plan management, issue tracking, escalation, and impact reduction.
6. Escalating any issues/changes which may concern the operations and provide greater visibility to the core business.
7. Organize, direct and execute the activities of assigned projects.
8. Formulate, measure and report state business readiness and progress towards business excellency.
9. Provide program support across all projects and requires familiarity with the existent platforms.
10. Work on Program Specifications tasks and be updated on the platform and dashboard advancements in the system.
11. Ensure timely communications to NHQ organization on critical issues impacting day-to-day operations.
12.
Develop templates and checklists for daily and weekly reporting of operational performance indicators.
13. Review of budgets, cost estimates, monitoring physical progress and schedule and establishing project targets and milestones.
14. Provide Leadership to plan and organize work/projects to ensure deliverables from multiple departments as per timelines.
15. Ensure cost optimization and productivity through proper planning.
16. Ensure monitoring of all SOPs, statutory compliances & commercial controls.
17. Develop meaningful and actionable analysis from the reports, perform trend analysis and forecasts to assist in the planning process.
Education Requirement
- MBA / Graduate
Experience Requirement
- Minimum 8 Years - Maximum 10 years
Skills & Competencies
1. Positive analytical skills.
2. Ability to make dashboards and present.
3. Ability to translate business needs into relevant documents and to liaise with implementation teams for successful delivery.
4. Understanding of systems and processes being used by competition to be able to deliver industry unparalleled customer experience.
5. Must have market knowledge of all channels within the state. Knowledge of geography/local language.
6. Knowledge of all channel formats present in the state.
7. Project Management Skills.
8. Negotiation Skills.
Please update your profile and upload resume to apply.