*Job Description for Collection & Recovery Executive*:

*Job Title*: Collection/Recovery Executive

*Department*: Collections & Recovery Executive

*Location*: Noida, UP

*Role Summary*

Responsible for contacting customers with overdue accounts, negotiating repayment, and recovering outstanding dues while maintaining customer relationships and adhering to RBI/FEMA & company compliance guidelines.

*Key Responsibilities*

- *Portfolio Management*: Handle assigned bucket X-day to 90+ DPD accounts for retail/credit card/personal loan/auto loan products

- *Customer Contact*: Reach out to delinquent customers via phone.

- *Negotiation & Recovery*: Negotiate payment plans, settlements within approved authority matrix, and drive recoveries to meet monthly targets

- *Skip Tracing*: Locate and contact customers who are untraceable using field verification and reference checks

- *Documentation*: Update disposition codes, PTP dates, customer feedback in CRM/collector app daily. Issue receipts and maintain collection records

- *Compliance*: Follow Fair Practice Code, RBI recovery guidelines. No harassment, no calls outside 8 AM–7 PM. Maintain professionalism on all calls/visits





- *Coordination*: Work with legal, field agencies, and repo teams for hard bucket accounts. Initiate legal notice process where required

- *Reporting*: Submit daily collection reports, cash deposit slips, and weekly performance updates to Team Lead

*Key Requirements*

- *Education*: Graduate in any discipline; 12th + relevant exp also considered

- *Experience*: 06 months –1 years in collections, telecalling, BFSI sales, or recovery. Freshers with good communication may apply

- *Skills*: Robust negotiation & persuasion, fluency in Hindi + local language, basic English. MS Excel & CRM knowledge preferred

*KPIs*

- *Resolution Rate*: % of accounts resolved vs assigned

- *Collection Efficiency*: Amount collected vs target

- *PTP Conversion*: Keep/Follow-up % on Promise-to-Pay

- *Compliance Score*: Zero complaints/audit observations

Pay: From ₹15,000.00 per month

Benefits:

- Leave encashment
- Paid sick time
- Provident Fund

Education:

- Higher Secondary(12th Pass) (Required)

Work Location: In person

📌 Collection Executive (India)
🏢 Creative Lipi Webtech
📍 India