Customer Success Manager | Customer Support | Customer Retention | Refund Management | Relationship Management | EdTech

About Bhanzu

Bhanzu is a fast-growing global EdTech company transforming the way students learn through AI-powered and personalized learning experiences. Founded by Neelakantha Bhanu Prakash, the World’s Fastest Human Calculator and Mental Calculation World Champion, Bhanzu is on a mission to eliminate math phobia and inspire students worldwide to pursue STEM education.

With a presence across 20+ countries, including India and the United States, Bhanzu combines learning science, innovative pedagogy, and cutting-edge technology to deliver measurable learning outcomes for students globally.

Position Overview

We are looking for a passionate and customer-centric Learning Experience Manager to join our Customer Success team. In this role, you will be responsible for managing customer relationships, handling refund requests, resolving concerns, driving retention initiatives, and ensuring an exceptional customer experience throughout the learner journey.

This role is ideal for candidates with experience in Customer Success, Customer Support, Customer Service, Retention, Renewals, Escalations, Relationship Management, or Customer Experience.

Key Responsibilities

- Serve as the primary point of contact for customers and represent the Bhanzu support experience.
- Handle customer inquiries, refund requests, escalations, and retention conversations through phone, email, and chat.
- Conduct proactive outbound calls to engage customers, address concerns, and strengthen relationships.
- Understand customer needs and provide effective solutions by collaborating with internal teams.
- Resolve customer issues promptly while maintaining high satisfaction levels.




- Build long-term customer relationships and improve customer loyalty and retention.
- Track and manage customer interactions through CRM tools and internal systems.
- Identify at-risk customers and implement retention strategies to reduce churn.
- Maintain deep knowledge of Bhanzu products, programs, and services.
- Gather customer feedback and share insights to improve the overall learning experience.

Required Skills & Qualifications

- Excellent verbal and written communication skills.
- Solid customer handling, objection handling, and conflict resolution abilities.
- Experience in Customer Success, Customer Support, Customer Service, Retention, Renewals, Collections, Relationship Management, or Escalation Management is preferred.
- Ability to multitask and manage multiple customer interactions simultaneously.
- Strong problem-solving and analytical skills.
- Proficiency in CRM tools and customer engagement platforms is an advantage.

Keywords We Value

Customer Success | Customer Support | Customer Service | Customer Experience | Customer Retention | Refund Management | Relationship Management | Escalation Handling | Renewals | Customer Satisfaction | CRM | Churn Reduction | Client Success |

Job Type: Full-time

Pay: Up to ₹550,000.00 per year

Benefits:

- Paid sick time
- Provident Fund

Application Question(s):

- We must fill this position urgently. Can you start immediately?
- Are you comfortable working in office ( HSR Layout, Bangalore) ?
- Are you comfortable working in the night shift ?
- What's your current CTC ?
- How many years of Customer support experience do you have ?
- will you be able to bring your own laptop? Personal laptop is mandatory.
- Are you okay working Monday to Saturday?
- The maximum budget for this role is 4-4.5 LPA ,based on the interview performance and the last drawn CTC . Are you comfortable with this ?

Work Location: In person

📌 Customer Support & Retention Executive - US (HSR Layout)
🏢 Bhanzu
📍 HSR Layout