The main goal of this role is to maintain and manage the strong relationship with clients, communicate regularly with client and update about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for retention of the existing clients and to get more business from them.
Key Roles and Responsibilities
● Proactively engaging with existing clients through direct outreach and leveraging word-of mouth referrals to build lasting relationships.
● Skilfully negotiating with clients to secure mutually beneficial pricing, ensuring exceptional value.
● Conducting meticulous quality assurance across all published materials, including research articles, reviews, books, and more.
● Keeping clients informed about the latest service offerings to continually meet their evolving needs.
● Analyzing and addressing customer issues to provide optimal and effective solutions. Knowledge Skills
● Education: Science-related disciplines are preferred – BSc, MSc, Pharmacy, etc.
● Familiarity with research publication processes is a plus, though not required.
● Detail-oriented with a commitment to maintaining high standards.
● Experience: Fresher or Experienced
● Basic proficiency in digital tools and software (e.g., Microsoft Office Suite, CRM tools).
● Excellent communication skills, both verbal and written.
● Detail-oriented with solid organizational skills.
● Customer-focused approach with the ability to understand and meet client needs.
● Willingness to learn and continuously improve skills.