ROLES AND RESPONSIBILITY

- Serve as the primary contact for customer issues via ticketing systems, email,or phone.
- Troubleshoot and resolve technical issues, escalating when necessary.
- Analyze logs, reproduce issues, and perform root cause analysis.
- Collaborate with engineering and QA teams to resolve bugs and deploy fixes.
- Write SQL queries and perform API testing for data and integration support.
- Maintain documentation and mentor junior team members.

DESIRED SKILL

- Bachelor’s degree/BCA/BSC in computer science, Information Technology, or a related field.
- Candidates with 1–2 years of IT software support experience, or freshers with basic knowledge.
- Solid working knowledge of Windows and/or Linux operating systems.
- Basic scripting or programming skills (e.g., Python or similar).
- Hands-on experience with relational databases (e.g., MySQL)



and writing SQL queries.
- Familiarity with REST APIs, JSON, and tools like Postman or equivalent.

- Solid understanding of issue tracking/ticketing systems such as Jira or ServiceNow.
- Familiarity with QLIK or similar business intelligence tools.

Communication

- Excellent communication and interpersonal skills.

CERTIFICATION

- Experience with ETL tools and processes.
- ITIL Foundation certification or equivalent.

EDUCATION

- 15 Years full time education

WORK LOCATION

- New Shanti Nagar, Shankar Nagar, Raipur (Chhattisgarh)

WORKING HOURS

- 9-hour rotational shifts: 3 AM to 12 PM, 7:30 AM to 3:30 PM, 3:30 PM to 11:30 PM (15-days rotation).

📌 IT Support Executive (India)
🏢 Amicus Technology
📍 India