Job Description

Job Summary

The IP Patient Relation Executive is responsible for providing exceptional patient care and service to admitted patients and their attendants throughout the hospitalization period. The role acts as a liaison between patients, doctors, nursing, billing, diagnostics, pharmacy, housekeeping, and other support departments to ensure a smooth patient journey, timely service delivery, and high patient satisfaction.

Key Responsibilities

- Welcome newly admitted patients and their attendants and provide room orientation.
- Explain hospital facilities, patient rights, visiting hours, discharge process, and available services.
- Conduct regular patient rounds to identify service gaps and patient concerns.
- Coordinate with nursing, consultants, diagnostics, pharmacy, housekeeping, dietary, transport, and billing departments to ensure timely patient care.
- Facilitate diagnostic appointments, procedures, and specialist consultations.
- Assist patients and attendants with hospital processes and documentation.
- Coordinate preparation of discharge summaries and ensure timely completion of discharge formalities.
- Monitor discharge Turnaround Time (TAT) and escalate delays appropriately.




- Ensure all departmental clearances are completed before discharge.
- Handle patient complaints courteously and ensure prompt resolution.
- Collect patient feedback and report recurring issues to management.
- Maintain daily records of patient interactions, grievances, and service recovery actions.
- Support implementation of patient satisfaction initiatives and quality improvement programs.
- Coordinate VIP patient care and special service requests.
- Ensure compliance with NABH standards, hospital policies, and patient confidentiality requirements.
- Provide emotional support and guidance to patients and families whenever required.
- Coordinate cross-referrals and consultant visits as requested.
- Assist during emergencies and support hospital operational requirements.

Educational Qualification

- Bachelor's Degree in Any Discipline.
- BHA/BBA (Hospital Management), MHA, or Hospital Administration qualification is preferred.

Job Snapshot

Updated Date

01-07-2026

Job ID

Sindhu83

Department

Operations (Parent Dept)

Location

Serilingampally, Hyderabad, Telangana, India

Experience

2 - 4 Years

Employee Type

Full Time

📌 IP PRE (Serilingampalle (M))
🏢 Sindhu Hospitals
📍 Serilingampalle (M)