IND - Mumbai - Nobel Biocare India Pvt Ltd

R5025641

India

Customer Support

Job description

Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Job requirements

Responsibilities:

SPARK business

- Set up SAP capability to select multiple bill to/ship to locations and cross reference to data selected in DTX Software.
- Integrated customer email addresses within SAP to automatically email customer invoices.
- Establish pricing tiers within SAP and allocate to customer account numbers.
- Reset ZCADR report to display all billing and shipping addresses.
- Override set up for pricing tiers.
- Opening accounts in SAP, validation of customer documents.
- Opening Ormco DTX/ Spark accounts.
- Jira ticket trouble shooting, resolution and process development (SAP & Oracle)
- Format reports from SAP to match formats with support admin toolset.
- Regularly co-ordinate with IT, Integration team to resolve operational issues of production, cases, rolling back, etc.

Ormco Business

- Customer code creation.
- Sales Order creation – Receive customer order, verify details, and place in system as per the SOP.
- Check material availability, backorders, ETA, Co-ordination for receipt of material.
- Check OTD, OTIF, KPI, Bowler’s preparation, RCPA in terms of deviations.
- Act as single point of contact for order receipt, order release, execution & dispatch for the designated area.
- Manage Forecast, indents, CP/ Distributor orders for customers. Ensure timely DN/ CN and support in reconciliation.
- Pro-active communication to sales managers on material unavailability, order confirmation etc.
- Invoice creation.
- PO creation for vendors for intercompany purchases.
- Order management for ORMCO and related co-ordination with sales, global supply, Finance etc.
- Manage High OTD of 97.5% while maintaining DOH of 65 days.
- Customer master data management and MIS reporting. Provide data as per specific sales requirements as per agreed intervals.
- Ensuring adherence to regulatory compliance, SOP’s in customer service operations.

Desired work experience, education & skills:

- Excellent verbal and written communication skills in English.
- Proficient in MS Excel. Experience in Data Collection, Analysis and Reporting.
- In depth knowledge of SAP ERP system. Knowledge of Oracle would be added advantage.
- Graduation/Post Graduation.




- Minimum 7 – 10 years of work experience in CS Operations, Logistics and SCM.
- Knowledge of compliances & various statutory, internal audits.

Other desired skills:

- Task & Problem-solving skills, Pro-active nature
- Exceptional follow up and analytical skills
- Internal & External Customer Focus.
- Teamwork and collaboration.
- High commitment, initiative, flexibility, and openness to innovation.
- Self-motivation and perseverance.
- High sense of responsibility. Analytical skills.
- Result orientated. Able to make right decisions.
- High level of agility and ability to manage internal & external stakeholders.

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

₹1,606,100.00 - ₹2,891,100.00 Annual

Operating Company:

Nobel Biocare

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex,



age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Read more

Nobel Biocare

Operating Company:

Nobel Biocare

Location:

IND - Mumbai - Nobel Biocare India Pvt Ltd

Date Posted:

July 23 , 2026

Req Number:

R5025641

Benefits

Caring for our employees and their families

Health & Wellbeing

We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.

Retirement & Financial Benefits

We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.

Life & Disability Insurance

We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.

Paid Time Off

We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.

Learning & Career Development

We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.

Our hiring process

At Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.

1. Application Review

After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the prospect and next steps.

2. Interviews

You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.

3. Offer Decision

If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.

4. Onboarding

Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.

📌 Manager Customer Support – Ormco & SPARK (Mumbai)
🏢 Nobel Biocare
📍 Mumbai