Key Responsibilities:

- 2 4 years of risk and fraud management experience
- Drive results with a proven ability to achieve both team and individual goals consistently
- Demonstrate sound judgment by independently monitoring a specified goal amount of alerts on a daily basis in order to identify high risk transactions and fraudulent processing activity
- Monitor merchant authorizations deposits and refunds to identify suspect transactions via RiskNet
- Proactively identify cardholder fraud high risk merchant processing and fraudulent merchant activity by utilizing internal security monitoring systems to effectively analyze financial data to ensure merchants are compliant with the parameters of their contractual agreements
- Identify merchant accounts for credit referral or for further investigation
- Verify information with card issuing banks
- Validate suspicious transactions by contacting merchants and obtaining the necessary documents in arriving at a decision
- Capture and hold funds according to guidelines as warranted




- Recommend reserve release of merchant funds where appropriate
- Process electronic funds transfers and wires for merchants as needed
- Liaise with the Investigations Team to gather information on suspect fraud transactions for timely action on referred cases
- Focus on the customer first by educating merchants on company policies and procedures as they relate to preventing financial losses for the merchant while simultaneously mitigating losses for Global Payments
- Provide quality customer service and subject matter expertise to all internal departments Global Payments third party partners independent sales organizations and also liaise with credit card issuers and financial institutions
- Mentor and lead sit by OJT training of recent team members level I Analysts

Preferred Skills:

India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking

📌 Process Specialist (India)
🏢 Infosys BPM
📍 India