Career Opportunities Job Code: IJP-Executive Customer Engagement Position Executive No. of Positions 1 Department Operations Function Operations - Agency Language English Regional Language Key Responsibilities: Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial Renewal Premium Managing Petty cash vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating Measure of Success: Service to Delight- 3Days Customer Engagement - 70% Surrender Retention - 68% NPS-85 100% Banking with 24 hours.
- Vendor payment TAT should be 10 days Surrender Requests1% 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS Claims Docs in FTP server. Audit rating 2 Desired qualifications and experience: Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required: Must be highly customer centric Excellent communication skills Valuable co-ordination skills Data management on Excel should be good