(Location: Bengaluru, Hyderabad & Chennai)

Operational Responsibilities

- Manage a team of 25-30 members
- Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements.
- Provide subject matter expertise to QC Analysts in the team
- Review reports on a daily basis and provide constructive feedback
- Ensure training needs of subordinates are met
- Adjust to the needs of meeting SLA under supervision of Manager
- Communicate all process and client changes to direct reports within specific timelines and keep record for such updates
- Knowledge of Speciality billing with experience in Transplant/Gift Of Life/Organ Procurement billing and follow-up, identify the right changes and billing the same to the specific Organ procurement will be added advantage

Team Performance / Disciplinary Issues

- Monitor, identify and resolve performance/behavior/attendance issues




- Monitor and take action on personnel and disciplinary issues
- Successfully complete all client related training and keep record of the same
- Resolve escalated customer issues and CAPA to be taken
- Hold team briefings on a daily basis with the team (Max of 15 mins)
- Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP)

General Responsibilities

- Conduct performance appraisals annually along with Manager
- Act as authorized person for sanctioning team members leave
- Employee separations to be handled in-line with company policies

Eligibility

- Graduates / Diploma holders with excellent communication skills
- Minimum 5 years of experience in US Healthcare AR Domain
- Should have valuable knowledge of Hospital / Physician Billing, AR Follow Ups, Denial Management
- Good Client coordination skills
- Good knowledge in MS Office, Data Analysis & report generations
- Good people management skills
- Should be willing to Work-From-Office and work in US time zones

📌 Team Leader AR (India)
🏢 ACN Healthcare
📍 India