Job Requirements

- Job Description: Lead Quality & Customer Assurance (Diversity Profile only)

Job DescriptionUnique Job RoleHead – Quality ControlFunctionISCM – Watches & Wearable Reporting toHead – Quality & Customer AssuranceBusinessISCM – W&W;GradeL8/L9Date23-07-24Job DetailsThis role is responsible for leading Quality and Customer Assurance for ISCM Watches& Wearables division in line with Company guidelines and policies with the objective of meeting the sourcing and manufacturing goals of quality, delivery, cost, capacity optimization.External Interfaces

Internal Interfaces

- Suppliers / Vendor ecosystem

- Production team
- NPD team
- Design team
- Other ISCM watches team
- IT team
- Customer Service teams.
- Finance team
- HR team
- Job RequirementsEducationGraduate/Post-Graduate in Engineering
- Preferred Industries:Preferred Industries: FMCG / Pharma / Automobile / Consumer Electronics
- Relevant ExperienceOver all 12 - 16 years
- At least 4-5 years in leading Quality function in a precision Manufacturing industry in the current role / immediate previous role.
- Exposure to multi locational Quality leadership encompassing mfg./assembly operations.
- Behavioural SkillsHigh level of professionalism, integrity and commitment
- Ability to influence key stakeholders
- Ability to manage time and prioritise effectively
- Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement.
- Advocate for quality standards
- KnowledgeRetail and service industry
- Quality strategy
- Delivery adherence
- Deep understanding about Manufacturing / Sourcing Processes.





- Expected Process ContributionsExpected Process ContributionProcess OutcomePerformance MeasureQuality planningDevelop Quality Strategy in line with Company's Vision, Mission & Quality policy

- Deploy and approve QMS department procedures for QC & CA

- Define and review role of Overall department and Resource planning

- Set Objectives, target and Initiatives in line with ISCM business plan

- Conduct Benchmarking and drive implementation of best practices

- Analyse COQ and optimise between Prevention, Appraisal over COPQ

- Quality planning and strategy
- Adherence to timelines
- Plan vs actual
- Reliability standards
- Adherence to specifications.

- Customer assuranceParticipate in all design review meetings and ensure manufacturing and Sourcing quality through audits

- Measure customer experience by collecting voice of the customer data and managing market returns

- Participate in product quality CFT by drafting and setting in place stringent guidelines / policies

- Participate in quality review meetings with key stakeholder’s such as MIR, Apex committee, Brands, Associates

- Customer assurance
- Adherence to timelines
- Quality adherence

- Standards and reliabilityDevelop mid-term / long term strategy for metrology needs by setting objectives and planning for resource

- Review adherence to set objectives, target & Initiatives

- Propose budgets to meet user requirements on Metrology





- Identify training needs and test standard upgradation by using new technologies

- Upgrade current facilities by exploring new technologies and driving implementation of the same

- Monitor effectiveness of the implemented initiatives against benchmarks

- Set objectives, target and initiatives in line with ISCM business plan

- Deploy and approve QMS department procedures

- Standards and reliability operations
- Adherence to timelines

- People managementFoster high level of employee engagement and retention of talent

- Support leadership & functional capability building initiatives to facilitate succession planning for critical roles within the department

- Identify training needs for the team and follow-up with the training team to ensure delivery.

- Monitor and review performance parameters of the team and provide feedback on frequent basis to the team members.

- Provide Leadership to quality function teams with adequate exposure and growth opportunities to enable readiness for higher roles.

- Partner with PF team on identification of Talent and support the developmental journey by creating culture of excellence

- Partner with PF (recruitment) team to fill the vacant positions within stipulated time.

- Employee experience
- Trained employees.
- Talent identification & development
- TAT for recruitment
- Employee engagement score
- Effectiveness of training.
- Successors availability for business critical roles.

Work Experience

- Skills: Ability to influence key stakeholders, Ability to manage time and prioritise effectively, Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement, Advocate for quality standard

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