Job Requirements

Key Responsibilities

1. Retail Design & Brand Experience

- Drive the design and execution of new stores, galleries, and retail touchpoints in partnership with the Retail Network Development team.

- Ensure all stores consistently reflect Zoya's luxury brand identity, design philosophy, and customer experience standards.

- Translate brand strategy into physical retail environments that enhance customer engagement and brand perception.

- Recommend and implement design improvements to elevate the overall look, feel, ambience, and experience across stores.

2. Store Interior Management & Maintenance

- Own the upkeep and refresh of store interiors, fixtures, furnishings, signage, finishes, lighting, carpets, and other aesthetic elements.

- Identify wear-and-tear issues and recommend suitable design interventions aligned with brand standards.

- Define specifications related to materials, textures, colours, finishes, and detailing while coordinating implementation through RND and vendor partners.

- Conduct periodic store audits to ensure consistency and quality of execution across the network.

3. Project Management & Store Rollouts

- Lead end-to-end execution of retail design projects including store launches, refurbishments, upgrades, branding changes, and special initiatives.

- Coordinate with cross-functional stakeholders to ensure projects are delivered on time, within budget, and as per approved design intent.

- Manage project timelines, approvals, artwork development, material selection, fabrication, installation, and execution.

- Ensure seamless implementation of branding elements such as logos, signage, fixtures, and experiential design components.

4. Event & Experiential Design

- Conceptualize and execute luxury brand experiences across store launches, media events, customer engagement events, private previews, trunk shows, and curated dinners.

- Design customer journeys and event environments that create memorable and differentiated experiences.

- Oversee event aesthetics including layouts,



visual elements, branding, décor, installations, and experiential touchpoints.

- Ensure all events are aligned with Zoya's premium positioning and storytelling.

5. Trunk Show & Gallery Experience Management

- Plan and execute design and experience requirements for trunk shows and temporary retail formats.

- Define layouts, fixture requirements, display standards, and customer flow to optimize experience and product presentation.

- Ensure all event and display assets are maintained and deployed effectively.

- Travel regularly to oversee setup, execution, and quality standards.

6. Vendor & Partner Management

- Build and manage relationships with architects, design agencies, fabricators, fixture vendors, signage partners, and material suppliers.

- Evaluate and source cutting-edge materials, finishes, fixtures, and design solutions suitable for luxury retail environments.

- Conduct vendor visits and quality reviews to ensure adherence to design specifications and quality standards.

- Drive cost optimization without compromising the luxury experience.

7. Innovation & Design Excellence

- Stay abreast of global luxury retail, hospitality, and experiential design trends.

- Continuously identify opportunities to enhance store aesthetics, customer engagement, and experiential elements.

- Introduce innovative materials, finishes, technologies, and design concepts that strengthen the Zoya brand experience.

- Act as the custodian of Zoya's retail design language and ensure consistency across all physical touchpoints.

Key Stakeholders

Internal

- Retail Team

- Retail Network Development (RND)

- Marketing

- Brand Team





- Regional Visual Merchandisers

External

- Architects & Design Consultants

- Fabricators & Contractors

- Event Agencies

- Material & Fixture Vendors

- Signage Partners

Desired Candidate Profile

Education

- Bachelor's or Master's Degree in Interior Design, Retail Design, Architecture, Spatial Design, Visual Merchandising, or related disciplines.

Experience

- 7–10 years of experience in Retail Design, Luxury Interiors, Store Design, Brand Experience, Visual Merchandising, or Experiential Design.

- Prior experience with luxury retail brands, premium lifestyle brands, jewellery, fashion, hospitality, or retail design agencies is preferred.

- Experience working with reputed retail design agencies such as Landor, Fitch, Dalziel & Pow, FutureBrand, DY Works, or similar organizations would be highly desirable. (as recommended by Secondary research)

Functional Competencies

- Retail & Store Design

- Luxury Brand Experience Design

- Interior Design & Material Knowledge

- Spatial Planning

- Project Management

- Vendor Management

- Event & Experiential Design

- Budget & Cost Management

- Design Development & Execution

Behavioural Competencies

- Aesthetic Sensibility

- Customer Centricity

- Attention to Detail

- Stakeholder Management

- Creative Problem Solving

- Execution Excellence

- Collaboration & Influence

- Innovation Orientation

Travel Requirement

- Frequent travel across store locations and event venues (approximately 2–3 trips per month).

Technical Software:

- Sketch up Pro. 3D

- Adobe Creative Cloud

- Design and Illustration software

- Autocad

Work Experience

• • Retail & Store Design

- Luxury Brand Experience Design

- Interior Design & Material Knowledge

- Spatial Planning

- Project Management

- Vendor Management

- Event & Experiential Design

- Budget & Cost Management

- Design Development & Execution

Sketch up Pro. 3D

- Adobe Creative Cloud

- Design and Illustration software

- Autocad

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