Key Responsibilities:

- Manage and maintain solid relationships with customers, distributors, and clients.
- Handle customer queries, complaints, and service requests in a professional and timely manner.
- Coordinate with sales, dispatch, accounts, and other departments to resolve customer concerns effectively.
- Maintain customer databases, records, and communication details accurately.
- Prepare and update daily, weekly, and monthly CRM reports using MS Excel.
- Follow up with customers regarding orders, payments, deliveries, and feedback.
- Ensure high levels of customer satisfaction and support business relationship development.
- Maintain proper documentation of customer interactions and complaint resolutions.
- Assist in generating MIS reports and sales coordination activities.
- Support customer retention and relationship-building initiatives.

Required Skills:

- Good communication and interpersonal skills.
- Proficiency in MS Excel for reporting and data management.
- Strong customer handling and coordination abilities.




- Good problem-solving and follow-up skills.
- Ability to maintain professional relationships with clients and internal teams.
- Basic knowledge of CRM processes and customer service operations.

Eligibility Criteria:

- Minimum 4 years of experience in CRM, customer support, or customer relationship management.
- Bachelor’s degree in any discipline is mandatory.
- Good working knowledge of MS Excel is required.

Other Requirements:

- Positive and professional attitude.
- Ability to work under pressure and manage multiple tasks.
- Responsible, organized, and detail-oriented work approach.

Note: Preference will be given to candidates with experience in FMCG, manufacturing, or sales coordination operations.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Sr. CRM Executive (Married) (India)
🏢 SHREE SHYAM SNACKS FOOD
📍 India