Descriptionnnnn SummaryThe Production Specialist works as a member of the IT department and provides second level production services and end level technologies to different clients and business lines across Deutsche Bank.They work as the point of contact and the escalation point for members of the business and ensure effective restoration of product services by taking control of and managing each incident. In this role, they will interact directly with several different populations.The Production Specialist will liaise directly with IT Application Owners and CIO, IT infrastructure groups, Operations, and key business stakeholders.The role is to support applications in the Lending domain.The main tasks of the Production Specialist are monitoring and tracking activities, incident management: analyzing issues, problem management: supporting the resolution of issues and conflicts and Service Request management: supporting user queries and preparing reports; has in-depth knowledge of the batches.The Production Specialist has knowledge and experience of all relevant tools used in the Service Management setting.The Production Specialist has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs)/Operating Level Agreements (OLAs).What well offer younnAs part of our flexible scheme,



here are just some of the benefits that youll enjoynnBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilitiesnnEnsures that the Service Operations team provides optimum service level to the business lines it supports.Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes.Assists in managing business stakeholder relationships.Assists in defining and managing OLAs with relevant stakeholders.Ensures that the team understands OLAs and resources appropriately and are aligned to business SLAs.Ensures relevant Client Service teams are informed of progress on incidents, where necessary.Ensures that defined divisional Production Management service operations and support processes are adhered to by the team. Make improvement recommendations where appropriate.Prepares for and, if requested, manages steam review meetings. Makes suggestions for continual service improvement.Manages escalations by working with Client Services and other Service Operations Specialists and relevant functions to accurately resolve escalated issues quickly.Observes areas requiring monitoring, reporting and improvement.Identifies required metrics and ensure they are established, monitored and improved where appropriate.Continuously seeks to improve team performance.Participates in team training events,



where appropriate.Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.Mentors and coaches Production Management Analysts within the team by providing career development and counselling, as needed.Assists Production Management Analysts in setting performance targets; and manages performance against them.Identifies team bottlenecks (obstacles) and takes appropriate actions to eliminate them.Level 3 or Advanced support for technical infrastructure componentsEvaluation of new products including prototyping and recommending new products including automationSpecify/select tools to enhance operational support.Champion activities and establishes best practices in specialist area, working to implement best of breed test practices and processes in area of profession.Defines and implements best practices, solutions and standards related to their area of expertiseBuilds captures and manages the transfers of knowledge across the Service Operations organizationFulfil Service Requests addressed to L2 SupportCommunicate with Service Desk function, other L2 and L3 unitsArea specific tasks / responsibilities:nnHandling Incident- /Problem Management und Service Request FulfilmentAnalyze Incidents, which are addressed from 1st Level SupportAnalyze occurred errors out of the batch processing and interfaces of related systemsResolution or Workaround determination and implementationSupporting the resolution of high impact incidents on our services, including attendance at incident bridge callsEscalate incident tickets and working with members of the team and DevelopersHandling Service Request eg. Reports for Business and ProjectsProviding .

📌 Service Operations Technology, AVP (Pune)
🏢 F337 Deutsche India Private Limited, Pune Branch
📍 Pune