Position: Business Analyst (Contact Center)nnExperience: 5+ YearsnnLocation: Any Protiviti LocationnnRequired Skills:nn- 5+ years of experience as a Business Analyst.nn- Experience in requirement gathering, analysis, and documentation.nn- Robust expertise in BRD, FRD, SOW, use cases, process mapping, and user stories.nn- Experience conducting stakeholder interviews, workshops, and requirement elicitation.nn- Ability to create wireframes and functional specifications.nn- Experience in UAT/pre-release testing and validating business requirements.nn- Familiarity with Contact Center/Service Desk operations.nn- Hands-on exposure to contact center platforms such as NiCE, Genesys, or Five9.nn- Robust communication, stakeholder management, and analytical skills.nn- Experience working in Agile and/or Waterfall environments is preferred.nnThis requirement is suitable for candidates from consulting firms or product organizations with experience in contact center technologies and business analysis. .
📌 Business Analyst Contact Center (Bengaluru)
🏢 protiviti india
📍 Bengaluru
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