Application Support Engineer Low Code and BPM Platforms - Associate Consultant - MFT - KGS CH APPLICATION SUPPORT ENGINEER LOWCODE / BPM (SFIA LEVEL 3) Job Title: Application Support Engineer Low Code BPM Department: Group Digital Service Operations Experience: 2 to 4 years Job Location: Bangalore or Gurgaon Role Summary The Application Support Engineer will be responsible for providing technical support, maintenance, and continuous improvement of business-critical applications. This role involves incident resolution, root-cause analysis, monitoring, and ensuring the stability, performance, and availability of enterprise applications. The engineer will collaborate closely with development, infrastructure, and business teams to ensure seamless service delivery. nnKey Responsibilities Support Appian workflows, SAIL UI, Power Apps, and Power Automate processes. Perform debugging, setting checks, and integration issue diagnosis. Participate in on-call rotation and rotating shifts. Troubleshooting u0026 Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly. Monitoring u0026 Maintenance: Monitor application performance, server health, and alert systems to ensure high availability. nnRoot Cause nnAnalysis (RCA):



Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures. nnApplication Deployment: Assist in code migrations, system configuration changes, and software releases. nnDocumentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps. nnCollaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs. nnUser Support: Provide prompt, transparent communication to internal users and clients regarding issue status Education Qualifications Bachelor's degree in CS/IT/Engineering. nnCertifications (Preferred) Appian Level 1 Power Platform PL900/PL100 Additional Requirements Excellent English communication skills (written and oral). Must support major incidents as escalation point (on-call as required). Shift oversight for teams working between 9 AM and 4 PM IST rotational start times . #KGS SFIA Competency Table SFIA Skill Level Description Expected Proficiency ASUP 3 Support Valuable troubleshooting ability SWDN 3 Dev Understands low-code components ITOP 3 Ops Basic setting knowledge Experience Level Mid Level . .

📌 Application Support Engineer Low Code And Bpm Platforms Bengaluru (India)
🏢 KPMG India Services
📍 India