Detailed JDWorking Hours: Shift will be in any of United States of America time zonesWorking days : Open to work in rotating work week if required (Mon-Fri, Tue-Sat, Wed-Sun)Overall, Purpose of Job Provide high quality Tier 2 Client Support to Clients with complete focus on 100% issue resolution and 100% client satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientJob Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required toolProvide recruitment support to candidates (fresh applicants, rehire) as per defined processesWalk clients/ Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to clients when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimize customer complaints and escalations by providing exceptional service and call controlKnowledge & Skill RequirementAbility to demonstrate an efficient use of client service technologies to complete a client transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.Good technical aptitude with an ability to learn quickly.Excellent verbal and written communication skills Experience Profile.Prior international work experience preferred.Freshers acceptable.Personal AttributesAble to work on a versatile basis as determined by the business needsAbility to work under pressureTeam workerPositive AttitudeQuick LearnerPunctual and DisciplinedGood Communication skillsClient FocusedResults drivenHigh standards of IntegrityAttention to detail

📌 International Voice Process (Maharashtra)
🏢 Artech
📍 Maharashtra