Job DescriptionOverview NMayflower Hospital is seeking a highly professional, service-oriented, and result-driven individual to manage front office operations while supporting patient acquisition and coordination activities. The role requires excellent English communication skills, strong interpersonal abilities, and a patient-centric approach to ensure a seamless experience for all patients and visitors.Key Responsibilities NFront Office Management N· Welcome and assist patients, attendants, and visitors in a professional and courteous manner. N· Manage appointment scheduling, registrations, and patient records. N· Handle inbound calls, emails, and digital inquiries efficiently. N· Coordinate with consultants, nursing staff, and other departments to ensure smooth patient flow. N· Maintain accurate documentation and front office reports.Sales & Patient Coordination N· Respond to inquiries regarding hospital services, consultations, and treatment programs. N· Provide accurate information about hospital facilities, specialties, and healthcare offerings. N· Conduct timely follow-ups with prospective patients and convert inquiries into appointments. N· Build and maintain strong relationships with patients through effective communication and service.



N· Track inquiries, follow-ups, and conversion status to support business objectives. N· Contribute towards patient acquisition and revenue growth initiatives.Patient Experience N· Ensure a positive and seamless patient experience at every touchpoint. N· Address patient concerns promptly and professionally. N· Maintain the highest standards of confidentiality and patient care.Qualifications & Experience N· Graduate in any discipline. N· 2–5 years of experiencein Front Office, Patient Coordination, Customer Service, Counseling, Hospitality, Healthcare Services, or Sales. N· Experience in hospitals, healthcare institutions, fertility centers, or premium service industries will be preferred.Skills Required N· Excellent verbal and written communication skills in English. N· Solid interpersonal and relationship management abilities. N· Customer-focused and service-oriented mindset. N· Good organizational andcoordination skills. N· Proficiency in MS Office applications. N· Ability to work efficiently in a fast-paced environment.Compensation NSalary will be commensurate with qualifications, experience, and industry standards.

📌 Service Excellence Coordinator (Sabarmati River)
🏢 Mayflower Women's Hospital
📍 Sabarmati River