Job Summary

We are seeking a friendly, organized, and customer-focused individual to join our team as a Receptionist & Telecaller. This role is crucial for creating a positive first impression for all visitors and ensuring the smooth operation of the front desk and administrative functions. The ideal candidate will be adept at handling inquiries, managing communications, and providing essential support to both visitors and internal teams.

Key Responsibilities

- Greet and welcome all visitors with a warm, courteous, and professional attitude, managing inquiries efficiently in person and over the phone.
- Maintain accurate visitor records, ensuring the reception/front desk area is always clean, organized, and presentable.
- Manage incoming calls, screening and directing them appropriately, and monitor and relay work-related emails to the Reporting Manager.
- Conduct timely follow-ups with customers, maintain and update customer records, and ensure all customer complaints and feedback are documented and submitted.
- Manage incoming and outgoing mail, parcels, and deliveries, and coordinate with internal departments for seamless office operations.
- Assist with daily administrative tasks such as data entry, filing, documentation, and appointment scheduling.




- Ensure common areas are tidy and presentable and monitor inventory levels for office supplies and kitchen items.
- Assist the sales team with administrative tasks such as preparing quotations, product labeling, and supporting customer engagement efforts.

Qualifications

- Skills: Excellent communication (verbal and written), interpersonal skills, customer service orientation, phone etiquette, organizational skills, time management, basic administrative skills, data entry, proficiency in office software (e.g., MS Office).
- Education: High school diploma or equivalent required; some college or vocational training in a related field is a plus.
- Attributes: Professional demeanor, friendly and approachable, proactive, detail-oriented, reliable, adaptable, ability to multitask, positive attitude.

Benefits

- Competitive hourly wage with performance-based rewards and incentives.
- Opportunity to earn additional income through customer visit referrals and conversion incentives.
- Exposure to various aspects of office operations and customer interaction.
- Supportive and dynamic work setting.

How to Apply

Interested candidates are encouraged to click on the 'Apply Now' button to submit their application.

📌 Receptionist & Telecaller (India)
🏢 One75mb Hrm
📍 India