Job Title

Senior Amazon Marketplace Operations Manager

Reporting To

Amazon Business Head

Location

Neb Sarai, South Delhi (In office)

Role Objective

Support the Amazon Business Head by independently managing the day-to-day operations of SOFTSPUN's Amazon marketplace business, ensuring smooth execution across catalogue management, inventory coordination, account health, product launches, reporting and cross-functional follow-up.

This is an execution-focused role and does not involve ownership of Amazon advertising strategy, which is managed by the internal advertising team.

Key Responsibilities1. Marketplace Operations

- Ensure smooth day-to-day running of the Amazon account.
- Monitor Account Health, Voice of Customer and Performance Notifications.
- Resolve listing suppression and stranded inventory issues.
- Track reimbursements and Amazon claims.
- Monitor policy changes and ensure compliance.

2. Catalogue Management
- Create new ASINs.
- Update existing listings.
- Coordinate image uploads.
- Upload A+ Content.
- Update Brand Store.
- Improve catalogue quality.
- Resolve listing errors and variation issues.

3. Inventory Planning
- Daily inventory monitoring.
- Identify quick and slow moving SKUs.
- Coordinate replenishment with Production and Warehouse.
- Prevent stock-outs.
- Track ageing inventory.
- Monitor FBA inventory levels.

4. New Product Launch Support
- Coordinate product launches.
- Ensure all content is ready before launch.
- Verify catalogue accuracy.
- Monitor launch performance.
- Coordinate inventory availability.

5. Sales & Operations Coordination
- Coordinate with:
- Production
- Warehouse
- Dispatch
- Accounts
- Customer Service
- Advertising Team
- Follow up until tasks are completed.

6. Amazon Advertising Coordination
- Work closely with the Ads team.




- Share inventory updates.
- Inform Ads team about launches.
- Pause campaigns when inventory is low.
- Review weekly advertising reports.

7. Reporting & MIS

Prepare daily and weekly reports on:

- Sales
- Inventory
- Top Sellers
- Slow Movers
- Buy Box %
- Account Health
- Returns
- Customer Ratings
- Voice of Customer
- Listing Suppressions
- Stock-outs
- Competitor Pricing

8. Customer Experience

Monitor:

- Reviews
- Negative feedback
- Return reasons
- Customer complaints
- Product quality issues

Coordinate with relevant teams to resolve root causes.

9. Competitor Monitoring

Track competitor:

- Pricing
- Promotions
- New launches
- Best Sellers
- Ratings
- Reviews

Recommend action plans to the Amazon Business Head.

Key Performance Indicators (KPIs)

- Zero listing suppressions pending beyond 24 hours.
- Stock-out percentage.
- FBA inventory health.
- Catalogue quality score.
- Buy Box percentage.
- New listing turnaround time.
- Account Health Rating.
- Returns and customer complaint trends.
- Timely completion of assigned projects.
- Accuracy of daily and weekly MIS.

Desired Candidate
- 3–6 years of Amazon Seller Central experience.
- Robust knowledge of Amazon catalogue management.
- Experience handling FBA inventory.
- Understanding of Amazon account health and policies.
- Good Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, basic reporting).
- Excellent follow-up and coordination skills.




- Detail-oriented and highly organised.
- Able to manage multiple tasks simultaneously.

Compensation

CTC: ₹8–12 lakh per annum

Why Join SOFTSPUN?

- Work with one of India's leading microfiber brands.
- Learn directly from an experienced Amazon leadership team.
- Opportunity to manage a large and growing marketplace operation.
- Excellent long-term career growth within the organisation.

How to Apply

Interested candidates should email their application to [email protected] with the subject:

Application – Senior Amazon Marketplace Operations Manager

Please include the following information:

- Updated Resume (PDF)
- Current Company
- Current Designation
- Current CTC
- Expected CTC
- Notice Period / Earliest Joining Date
- Current Residence
- Approximate One-way Travel Time to Neb Sarai, South Delhi
- Total Years of Amazon Seller Central Experience
- Approximate Annual Amazon GMV Managed
- Number of ASINs Managed
- Approximate Monthly Amazon Advertising Budget Coordinated (if applicable)
- Experience with FBA Inventory Management (Yes/No)
- Experience with Catalogue Creation & Listing Optimisation (Yes/No)
- Experience with A+ Content & Brand Store (Yes/No)
- Experience with Amazon Account Health & Policy Compliance (Yes/No)
- Experience with Helium 10, DataHawk or similar marketplace tools (if any)
- Excel proficiency (Pivot Tables, XLOOKUP/VLOOKUP, Power Query, Dashboards)
- Team size worked with or coordinated
- Briefly describe your three biggest achievements in your current or previous role (include measurable results wherever possible).

Only candidates with hands-on Amazon Seller Central experience and strong marketplace operations knowledge will be shortlisted.

📌 Senior Amazon Marketplace Operations Manager (South West Delhi)
🏢 ICC CHEMTEC PRIVATE
📍 South West Delhi