About Us:

- Zippee improves customer loyalty & RTOs for India's top consumer brands by enabling Quick Commerce via their websites.
- Brands connect their online store to our platform in just a few clicks & can kickstart 30-Min/120-Min/Same-Day Delivery for consumers through our dark store network across India.
- Our team is ex. Retention Science, oracle, Blinkit, and from institutions like Hindu College, BITS Pilani, and University of Southern California.
- Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).
- Learn more at www.zippee.delivery.

Job Description:

- Zippee is looking for ambitious and analytical Assistant Manager (s)- Central Operations to join our team in Gurugram.
- In this role, you will sit at the intersection of dark store operations, last-mile delivery, and central P&L; ownership.
- This is an incredible yet challenging launchpad role designed for future business leaders. Expect to don multiple hats: from problem-solver to on-ground operator to cross-functional collaborator, as you help drive execution and scale.
- You must be comfortable staying flexible and thriving in a high-pressure, unstructured startup workplace. At Zippee, no work is too small when it contributes to building the future of quick commerce.

What you will do:

- Program & Project Launches: Manage and launch key operational projects across India, from new dark stores to last-mile delivery pilots and central process rollouts.
- Process Excellence:



Own central workflows and SOPs for dark store and last-mile operations; identify bottlenecks and implement scalable fixes.
- Metrics & Reporting: Track and improve KPIs such as delivery TATs, SLA adherence, store throughput, and cost-per-order. Build MIS dashboards and reports for leadership.
- Cross-Functional Collaboration: Work with product, tech, finance, and city ops teams to solve operational challenges and drive automation.
- On-Ground Leadership: Travel across India to support store launches, fleet operations, audits, and expansion projects. Help create a rockstar culture amongst your team to scale to profitability.

Qualifications:

- 4-8 years of experience in Central Operations, program management, or supply chain. Bachelor's degree in business, Operations, or Supply Chain from a top college/university; MBA is highly preferred.
- Proven experience in operations planning, stakeholder management, execution, and problem-solving, with the ability to design and optimize processes.
- Strong analytical skills with comfort in using data, Excel/Sheets, and BI dashboards for decision-making.
- Hands-on experience with delivery metrics, SLA adherence, and supply chain costs.
- Ability to thrive in a fast-paced, high-pressure startup environment and willingness to travel to execute projects on the ground.
- High ownership mindset with the drive to take initiatives from concept to execution.
- Must have own laptop.

Bonus Points:

- If you have early-stage Program or Operations experience in quick commerce/logistics/ courier companies.

What you'll get:

- Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.
- Steep learning and growth curve.
- Annual company retreat.

📌 Assistant Manager Operation (Gurugram)
🏢 zippeebooks
📍 Gurugram