Description

We are looking for a Customer Support representative in India to assist our customers with inquiries and issues related to our products and services. The ideal candidate will have a strong customer focus and be able to work effectively in a team to ensure customer satisfaction.

Responsibilities

- Provide timely and effective support to customers via phone, email, and chat.
- Resolve customer inquiries and issues in a professional manner.
- Document customer interactions and maintain accurate records.
- Identify and escalate complex issues to higher support levels when necessary.
- Assist in the development of customer support processes and best practices.
- Work collaboratively with other team members to improve customer satisfaction.

Skills and Qualifications

- Excellent communication skills, both verbal and written.




- Robust problem-solving abilities and customer-oriented mindset.
- Familiarity with customer support software and tools (e.g., Zendesk, Freshdesk).
- Basic technical knowledge related to products and services offered.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in MS Office Suite (Word, Excel, PowerPoint).
- Bachelor's degree in any field or relevant certifications.

Skills: Customer Engagement, email etiquette , Problem Solving, Time Management, Conflict Resolution, Product Knowledge, Data Analysis, Technical Troubleshooting, crm software

Experience: 1.00-3.00 Years

📌 Customer Support (Hyderabad)
🏢 Artech Infosystems Private
📍 Hyderabad