Key Responsibilities:

Metrics Automation and Data Integration:

- Design and implement automated workflows to gather metrics from ITSM tools (e.g., ServiceNow, Jira), monitoring platforms (e.g., Grafana), and other data sources (HR, financial systems, spreadsheets, SQL databases)
- Use ETL tools (e.g., Microsoft Power Automate, Power Query) to extract, transform, and load data into centralized repositories such as SharePoint lists.
- Ensure data accuracy, consistency, and completeness across all sources.

KPI Calculation and Metric Definition:

- Collaborate with stakeholders to define metric calculations and KPIs aligned with organizational goals.
- Develop scripts, formulas, or workflows to calculate KPIs from raw data (e.g., incident resolution times, uptime percentages, SLA adherence).
- Document metric definitions and calculation methods for transparency and reproducibility.

Data Visualization and Reporting:

- Create visually compelling dashboards and reports using tools like Tableau, Microsoft Power BI, or Excel.
- Present insights and trends to stakeholders in a transparent and actionable format.
- Continuously improve visualization methods to enhance understanding and decision-making.

Stakeholder Engagement and Accountability:





- Interface with managers in line teams to ensure timely submission of data and adherence to monthly deadlines.
- Persuade and motivate teams to meet metric targets and deadlines by demonstrating the value of accurate and timely reporting.
- Act as a liaison between technical teams and business stakeholders to ensure metrics align with organizational priorities.

Process Improvement and Automation:

- Identify opportunities to streamline metric collection and reporting processes using automation tools.
- Implement best practices for data management and reporting workflows.
- Ensure scalability and maintainability of automated solutions.

Required Skills and Qualifications:

Technical Skills:

- Proficiency in automation tools such as Microsoft Power Automate, Power Query, or similar platforms.
- Experience with ETL processes and integrating data from multiple sources.
- Strong knowledge of data visualization tools such as Tableau, Microsoft Power BI, or Excel.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira) and monitoring platforms (e.g., Grafana).
- Basic scripting or programming skills (e.g., Python, SQL) for data manipulation and automation.

Skills: Etl, microsoft power automate, Sql, Tableau, Python

Experience: 3.00-5.00 Years

📌 Metrics Automation Specialist (Bengaluru)
🏢 Millenium Infotech
📍 Bengaluru