Principal Responsibilities:

- Deliver high-quality support to end-users in a courteous professional manner
- On-boarding of regional teams, including home setups.
- Support desktop technology and applications.
- Respond to calls/tickets and manage issues until resolution even if escalated to another team
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.
- Strong analytical and problem-solving skills, ability to work independently and under pressure
- Versatile in approach, and comfortable dealing with ambiguity when necessary

Qualifications/Skills that would be advantageous:

- Experience working at a financial enterprise level
- Experience in trade floor support including trading applications




- Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops
- Citrix VDA infrastructure support including Dell Wyse Terminals
- Citrix Applications and Desktops support
- Effectively provide support to remote locations
- Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
- Broad understanding of mobile tech including BES12, Intune, Android and IOS devices
- Cisco phone support
- Webex/Zoom support including Video calls, screen sharing
- Experience working with 3rd Party Vendors
- Excellent written and verbal communications skills
- Customer service focused.

Skills: Linux Os, Webex, Microsoft Office, Windows Os, Customer Service

Experience: 2.00-4.00 Years

📌 End User Service Support Engineer (Mumbai)
🏢 Millenium Infotech
📍 Mumbai